Prof. Madya Dr. Norlena Binti Hasnan
Dean of Academic Affairs &
University Lecturer (DS54)
Prof. Madya Dr. Norlena Binti Hasnannorlena@uum.edu.my
Tel: 03-26103333/3024 Fax: 03-2694 9228 Room No:204, Level 2, Tower 1, UUMKL
Academic Qualification:
1) BBA, Business Administration, IIUM, Malaysia
2) MBA, Business Administration (Operations Mgt), University of Wales, Cardiff, UK
3) Ph.D, Project Management and Performance, University of Birmingham, UK
Specialization :
Performance measurement, Operations management, Service Innovation
Postgraduate Teaching 
1) BJMP 5023 Operations & Technology Management

Undergraduate Teaching

1) BJTH 3053 Project Management
2) BJTP 3093 Final Project
3) BJQP2023 Management Science
4) BJEH2153 Engineering Economy
5) BJMQ 3013 Quality Management
6) SDG 3021 Patriotism And Volunteerism
7) SDG3011 Management Ethics
8) SDG2031 Living In Multi-Cultural Society
9) SDG2021 Entrepreneurship
10)SDG2011 Personnel Financial Planning
11) SDG1031 Personal Development And Character Building
12) SDG1021 Thinking Skill
13) SDG1011 High Touch Communication
Article in Journal
  • Ringim, K.J., Razalli, M.R., & Hasnan, N. (2012). A Framework of Business Process Re-engineering Factors and organizational Performance of Nigerian Banks. Asian Social Science Vol. 8, No. 4, April (included in SCOPUS Indexed)
  • Ringim, K.J., Razalli, M.R., & Hasnan, N. (2012). IT Capability as Moderator between Business process Reengineering Factors and Organizational Performance of Banks in Nigeria. African Journal of Business Management (AJBM), Vol.6  (1) (ISI Indexed)
  • Ringim, K.J., Razalli, M.R., & Hasnan, N. (2012). The Relationship between Information Technology Capability and Organizational Performance of Nigerian. International Journal of Technology and Management (IJTM), Vol. 1 No. 1.
  • Ringim, K.J., Razalli, M.R., & Hasnan, N. (2011). Effect of Business Process Re-engineering Factors and Organizational Performance of Nigerian Banks: I.T Capability as Moderating Factor. Published in International Journal of Business and Social Sciences (IJBSS), 2(13), 198-201.2011.
  • Ringim, K.J., Razalli, M.R., & Hasnan, N. (2011). Radical innovation in financial institution: Exploring the Business Process Reengineering practices and the level of its implementation in Nigerian banks. Published in International Journal of Business Management Tomorrow (IJBMT), 1(3), 1-12. 2011.
  • Ringim, K.J., Razalli, M.R., & Hasnan, N. (2012). CSF of Business Process Management for Small and Medium  Nigerian bank. Business and Management Review  Journal  (BMR).Vol. 2. No. 1, March, 2012 issue.
  • Mohtar, S., Hasnan, N. & Osman, N.H. (2007). The profiles of Malaysian private higher learning institutions’ customers. Jurnal Sosial-Budaya dan Politik, VI(2), 753-760.
  • Hasnan, N and Forrester, P. (2006), Project Management and performance.  Journal of Technology Operations Management, Vol. 1, No. 2.  
  • Salleh, N.A, and Hasnan, N. (2007), Risk Management in R&D Project,  Journal of Technology Operations Management, Vol. 2, No. 1.  
  • Osman, N.H. & Hasnan, N. (2010). Small business financial practices in Kedah State of Malaysia. Malaysia Management Journal (accepted paper - in editing process)

    Article in Proceeding
  • Hasnan, N., Hashim, F. and Abu Bakar, A.R. (2012). Role of Knowlegde Management in MSc Companies. Proceeding of  International Association Management of Technology Conference (IAMOT), Hsinchu, Taiwan
  • Hasnan, N., Osman, N., Sobry, C.A, Mohtar, S and Abidin, R. (2012). Malaysia Technology Park Development: Climbing the ladder of success. Proceeding of International Association Management of Technology Conference (IAMOT), Hsinchu, Taiwan

  • Noordin, A., Hasnan, N. and Osman, N. (2012). Service Innovation of Postal and Courier Services in Malaysia: Will it lead to customer responsiveness?. Proceeding of  International Conference of Knowledge, Culture and Society (ICKCS 2012), Jeju Island, Korea

  • Rahimi Abidin, Che Sobry Abdullah and Norlena Hasnan (2012).  Review on the Relationship of Social Capital, Absortive Capacity and Technology Transfer Performance: A Conceptual Framework. Proceeding of The 3rd International conference on Technology and Operations Management, Bandung, Indonesia

  • Mohamad Ghozali Hassan, Sze Yen Tan, Norlena Hasnan, Shahimi Mohtar and Noor Aziani Harun (2012). The Effect of Service Quality and Interface Satisfaction on the Use of Technology Job Search Website in Malaysia: The Case of UUM Student. Proceedings of The 3rd International conference on Technology and Operations Management, Bandung, Indonesia

  • Hasnan, N., Sobry, C.A, Osman, N., Mohtar, S and Abidin, R. (2011). Malaysian Technology Park Effectiveness: A Case Study of Kulim Hi-Tech Park. Proceeding of International Social Science, Ho Chin Minh, Vietnam

  • Kabiru Janjiri Ringim, Mohd Rizal Razalli, & Norlena Hasnan. (2011). Radical innovation in financial institution: Exploring the Business Process Reengineering (BPR) practices and the level of its implementation in Nigeria. Proceeding of AMGBE, Amman, Jordan.

  • Hasnan, N., Sobry, C.A, Osman, N., Mohtar, S and Abidin, R. (2010). A Review on Technology Park Effectiveness: Understanding the role of performance criteria.  Proceeding of Social Economic Information Technology Seminar (SEIT), Hatyai, Thailand

  • Ringim, K.J., Razali, M.R., Hasnan, N. (2010). Critical success factors of business performance reengineering on organizational performance of banks and financial institution. Proceeding of Pacific Rim Objective Measurement Symposium (PROMs), KL.

  • Ringim, K.J., Razali, M.R., Hasnan, N. (2010). (2010). Applying Theory of Constraints to achieve the operational performance of banks. Proceeding of The Pacific Rim Objective Measurement symposium, Kuala Lumpur, Malaysia.

  • Ringim, K.J., Razali, M.R., Hasnan, N. (2010). Examining the role of information technology capability on bank operational process performance. Proceeding of 2nd International conference on Technology and Operations Management, Langkawi.

  • Ringim, K.J., Razali, M.R., Hasnan, N. (2010). Framework of business process re-engineering success and failure factors. Proceeding of 2nd International conference on Technology and Operations Management, Langkawi.

  • Salem, M.A and Hasnan, N. (2010). A literature analysis on the relationship between environmental responsibility and organizational performance. Proceeding of 2nd International conference on Technology and Operations Management, Langkawi.

  • Hasnan, N., Ahmad, H & Osman, N.H. (2009). Construction supply chain intergration. Proceeding of 3rd International Conference on Operations and Supply Chain Management. OSCM Malaysia. Sg Petani, Kedah.

  • Hasnan, N and Forrester, P. (2009). Construction project performance: A qualitative inquiry. Proceeding of 5th International Qualitative Research Convention, PJ, Selangor.

  • Mat, N., Mat, N., Othman, S. N., Hasnan, N., Razalli, M. R., Johari, H., & Md Isa, F. (2008). Human capital and personal factors as a determinant of women career success in engineering: A proposed model. Proceeding of The 4th National Human Resource Management Conference, Port Dickson, Malaysia.

  • Hasnan, N and Forrester, P. (2006). Construction operations improvement through project evaluation: A balanced scorecard approach. Proceeding of 1th International Conference on Technology and Operations Management., Bandung.

  • Hasnan, N. and Ahmad,H . (2006), The Manufacturing Entreprenuer, Strategies and Competitive Priorities. Proceeding of the National Entreprenuer Conference, Penang.

  • Hasnan, N and Forrester, P. (2006). Project Management Performance Model. Proceeding of The  2nd International Qualitative Research Convention (QRC), PJ, Selangor

  • Ringim, K.J., Razali, M.R., Hasnan, N. (2010). Critical success factors of business process reengineering on commercial banks performance in Nigeria. 4th Symposium on Business Postgraduate Research, , Pusat Konvensyen, UUM.

  • Salem, M.A and Hasnan, N. (2010). An integration of a BSC model and environmental responsibility: a study of Libyan chemical and petrochemical industries  literature analysis on the relationship between environmental responsibility and organizational performance. 4th Symposium on Business Postgraduate Research, , Pusat Konvensyen, UUM.

Teaching Module
  • Hartini Ahmad, Siti Norezam dan Norlena Hasnan, Mohamad Hanizan Zalazilah (2000) Modul PLK PN3063 Pengurusan Operasi dan Pengeluaran
Other Publication/Editing
  • Hasnan, N. (2006). Developing Balanced Scorecard model in project management and performance. PhD Thesis. University of Birmingham

1)Title:Economic Contribution on Eco-tourism of Pulau Payar Marine Park.
Sponsorship: JTLM
Amount: RM10,000
List of researchers: Prof. Dr. Rushami Zein, En Azhar Ahmad, Dr. Norhasni Osman, En. Mohd. Zainuddin Osman, Izaneh bt. Repin
Duration: April 2011 – October 2011
Date of Completion: October 2011 (note: has submitted the final report to JTLM, waiting approval from JTLM)

2) Title: Innovation in Malaysia Heavy Construction Sector
Sponsorship: FRGS
Amount: RM30,000
List of researchers: Prof. Ir. Dr. Che Sobry, PM Dr. Shahimi Moktar and Dr. Norhasni Osman,
Duration: April 2012 – April 2015
Date of Completion: (in progress – preliminary data collection)

3) Title: Collaborative Supply Chain Management Model of Nanotechnology Sponsorship: FRGS
Amount: RM44,000.00
List of researchers: En Faisal Zulhumadi, PM Dr. Zulkifli Md Udin, PM Dr. Hartini Ahmad, Cik Norzalila Jamaludin
Duration: Dec 2009 – June 2011
Date of Completion: 12 July 2011

4) Title: The Evaluation of Technology Park
Sponsorship: FRGS
Amount: RM44,000.00
List of researchers: Prof. Ir. Dr. Che Sobry, PM Dr. Shahimi Moktar, PM Dr. Zulkifli Md Udin, PM Dr. Hartini Ahmad, Dr. Norhasni Osman, En. Faisal Zulhumadi
Duration: 11/05/2010-10/05/2013
Date of Completion: (In progress – data analysis)

5) Title: International R&D: An Examination on knowledge management practices & innovation intensity in Malaysian MSC cluster
Sponsorship: University Grant
Amount: RM30,000.00
List of researchers: PM Dr. Fariza Hashim and Dr Abd Rahim Abu Bakar
Duration: 2005-2011 
Date of Completion: 12 July 2011

6) Title: Amalan Pengurusan Operasi Cemerlang (APOC) di sektor pergudangan: kajian ke atas gudang berlesen awam (GBA) di Semenanjung Malaysia.
Amount: RM10,000
List of researchers: PM Dr. Shahimi Mohtar, Azhari Ramli, Ghozali Hassan dan Azizi Romli.
Duration:  September 2011 – January 2012
Date of Completion: In progress – data analysis

7) Title: Investigating the Total Economic Value of Eco-Tourism in Pulau Payar Marine Park
Amount: RM10,000
List of researchers: Prof. Dr Rushami Zien Yusoff, PM Dr. Zulkifli Md Udin, Dr. Norhasni Osman, Azhar Ahmad, Hasnizam Hassan, Mohd Zainudin Othman dan Jafni Azhan Ibrahim
Duration:  1 March 2012 – Aug 2012
Date of Completion: In progress – write up final report

8) Title: Kajian mengenai hubungan antara amalan pengurusan dan budaya organisasi dengan prestasi pergudangan dan pengaruh integrasi strategi sebagai pemboleh ubah pengantara dalam hubungan tersebut.
Sponsorship: LEADS
Amount: RM10,000
List of researchers: PM Dr. Shahimi Mohtar, Azhari Ramli, Ghozali Hassan dan Azizi Romli.
Duration: September 2011 – January 2012
Date of Completion: In progress-data analysis

9) Title: Persepsi pelajar UUM terhadap penggunaan teknologi laman web pencarian pekerjaan di Malaysia dan kepuasan antara muka pengguna
Sponsorship: LEADS
Amount: RM10,000
List of researchers: PM Dr. Shahimi Mohtar, Azhari Ramli, Ghozali Hassan dan Azizi Romli.
Duration: September 2011 – January 2012
Date of Completion: Final report write-up

10) Title: Developing a Partnership Quality on the University Industrial Link (UIL) Success: A case study between STML and Silterra
Sponsorship: LEADS
Amount: RM10,000
List of researchers: Dr Norhasni Osman, PM Dr. Shahimi Mohtar and Ghozali Hassan.
Duration: 1 May 2012 – 31 October 2012
Date of Completion: In progress

11) Title: Remodeling R&D in Malaysia: Implication for Follow-up Research and After Decision Evaluation
Sponsorship: LEADS
Amount: RM12,000
List of researchers: Dr Norhasni Osman and Dr Rizal Razali.
Duration: Aug 2012 – Aug 2013
Date of Completion: In progress
1. Member of Academic Staff Associations (PERSATU)
2. Member of Qualitative Research Association of Malaysia (QRAM)

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